If you feel dismissed
I understand you may not think this is serious. Please document in my medical notes that you are refusing this referral, and the reason why.
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The Field Guide
Scripts for when your doctor is not listening.
A man we spoke with put it plainly: "I felt like that was me being dismissed." Another said he had to travel to a different hospital entirely after a doctor made a mocking comment about Black men and STIs.
You should not need a script to be heard by a healthcare professional. But until that changes, here is the language. Use it word for word if you need to. Screenshot this page and keep it on your phone.
If you want a clearer answer
What is the differential diagnosis you are considering? What are the other possibilities you are ruling out?
If you want a second opinion
I would like a second opinion. Who can I see, and how do I make that referral happen?
If you are not being listened to at all
I need to stop you. I do not feel heard. Can we start this conversation again?
If you are bringing someone with you
This is my advocate. They are here to listen with me and to take notes. They will be in the room for the appointment.
Before you walk in
Three things to do in the waiting room:
- Write down the three things you want the doctor to know. In order.
- Write down the one outcome you want from this visit.
- Take a deep breath. You are allowed to take up time.
After the appointment
If something felt wrong, you have the right to ask for a copy of your medical notes. You also have the right to complain. The NHS Patient Advice and Liaison Service (PALS) handles complaints at every NHS hospital and GP surgery. Search "PALS" plus your hospital name.
Nothing here leaves your device. Use this when you need it.